Add a device

Click on the link below to go to our getting started guide, explaining in detail how you add this device to your overview. x500 IoT gateway Our complete solution to connect your machine to the cloud.

Custom branding

Lenze understands how important branding and customer loyalty is. This is why you have the option to white label the X4 remote, applying your custom brand, and essentially making it your very own IoT platform. We distinguish between two levels of custom branding: basic and premium branding. Basic branding enables you to apply your corporate identity (company logo, color scheme etc.) …

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Leave or remove a company

You can leave a company at any moment. You can only remove a company when there are no more x500 IoT gateways registered under that company and when you are the only remaining user under that company. Follow these next steps to leave or remove a company. Go to the account menu and press [My company]. Open more options to and select either [Leave] or [Remove].

Change company details

You can change your company information and settings by going to the account menu and pressing [My company]. The following details can be changed: Company name: at “Info”. City: at “Info”. Country: at “Info”. Branding at “Branding”. View our Basic Branding-article for more details. Premium branding features at “Custom domain name” and “Custom Support”. View our Premium Branding-article for more details.

Firmware upgrade

Our developers are constantly trying to improve the quality of our services. Making changes in the x500 IoT gateway firmware is sometimes required to fix bugs or to add new features. These next steps show you how to upgrade your x500 IoT gateway’s firmware on the X4 remote. Go to [Devices] in the main menu, select the concerning device, press [∙∙∙] in the …

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NTP server

The x500 IoT gateway runs a Network Time Protocol (NTP) server, which automatically and periodically syncs its own time with the X4 remote. The Real Time Clock and NTP server built into the x500 IoT gateway allows the entire machine line connected to the x500 IoT gateway to sync their time, preventing time drift. This guarantees identical internal clocks. …

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Save/Load a device template

Device templates enable you to store device settings and load them into any of your devices. The benefit of device templates is that you can store commonly used settings in a template, which you can load into new or existing devices, saving you valuable time by not having to enter each setting manually. When you save a template the following settings …

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Create a device category

Devices can be grouped in device categories. A device category enables you to better organize your devices and grant users/user groups access to an entire group of devices, instead of each device individually, providing a quicker, clearer, and safer way to grant access to devices. This article shows you how to: Create a device category Add devices to a category Create a device …

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Change device information

Individual device information can help in providing a clear overview of all your devices. This includes a device name, description, location, and category. The next steps show you where to change this device information. Go to [Devices] in the main menu, select the concerning device, press […] in the info section, and select [Edit info]. Change the device information and press [Confirm] to save.