The x500s local web interface

This article addresses the x500’s local web interface, which enables you to register the router if it is not yet registered in the X4 Cloud, change the router’s WAN, LAN, and Firewall configuration locally, or view the x500s status overview, a more advanced alternative to the LED statuses. For additional troubleshooting help, please view: Troubleshooting – unable to connect your x500 to the X4 Cloud.

Select what you would like to do:

Register the x500

If your router is not yet registered in X4 Remote, you can register it using a configuration file and USB flash drive, or you can register it from the x500’s local web interface, which is explained below.

Open the local web interface

Follow the steps below to open the x500’s local web interface.

  • Connect your computer to one of the x500s LAN ports using an Ethernet cable.
  • Open a new tab in your browser.
  • Enter http://x500.lan and press [Enter]. Alternatively, you can enter the router’s LAN IP address instead (default 192.168.140.1).
  • Go to [Configuration] and enter the password listed on the side of the x500. If there is no password listed, you’re unable to use this method to register the router. Use a configuration file instead.

Configure the x500

You’ll first need to configure the x500’s network settings.

  • Go to “Network – WAN” on the local web interface, configure a connection type that the router will use to connect to the X4 Cloud (details below).
Ethernet

The x500’s current wired WAN configuration. Letting the router obtain an IP address automatically will be suitable for most situations (Connection type: DHCP). If you choose to enter a static IP address instead (Connection type: static), be sure to always consult the local IT administrator for the correct network settings (IP addressnetwork maskdefault gateway, and DNS server).

The x500’s WAN IP range (company network, e.g. 192.168.100) needs to be different from its LAN IP range (machine network). Background information can be found here.

WiFi

The Ix500’s current WiFi WAN configuration. Enter the name (SSID) of the wireless network with the correct capitalization (“guestwifi” is a different network than “GuestWiFi”). If it’s password protected you’ll also need enter the network’s password. If you are unsure about the details, or the requirements mentioned below, please consult the local IT administrator.

The x500 can’t connect to a Wi-Fi network if it requires you to log in to a webpage or accept their terms of use first.
The router can only connect to 2.4GHz networks and only if they are on channels 1 – 11.
The x500’s WAN IP range (company network, e.g. 192.168.100) needs to be different from its LAN IP range (machine network). Background information can be found here.

Cellular

The x500’s current cellular WAN configuration. Enter the provider’s APN (Access Point Name) and the SIM card’s PIN code. Leave the PIN field empty only if there is no PIN set on the SIM card. If you are unsure about the details, or the requirements mentioned below, please consult the cellular provider.

Make sure the SIM card is activated and has data available.
Insert  the mini SIM card (2FF)  before you power on the router.

The 4G models have 2 SMA connectors for your cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN. Connecting an antenna to the DIV is optional and never required. Background information can be found here.

  • Go to “Network – LAN” on the local web interface, enter an IP address and subnet mask (details below).
IP addressThe x500’s LAN (machine network) IP address. Enter a unique IP address, different from the machine or other connected hardware to prevent an IP conflict. Note that this IP address does need to be in the same range as the machine.
MaskThe x500s LAN subnet mask. Enter the same subnet mask as is configured on the machine.

Register the x500

Once you have configured thex500’s WAN and LAN, you can register the router.

  • Go to “X4 Cloud” on the local web interface, enter the Cloud company ID where you want to register this router (details below)
Company IDYou can find your company ID in X4 Remote by opening the account menu in the top right corner.
  • Click [Apply].

Activate the x500

After a successful registration of your x500, you can activate your router, making it ready for remote access.

  • Go to the Fleet Manager app, which is accessible from the Apps menu  in the top right corner if you are currently in a different X4 Remote app.
  • Open the main menu  and go to Devices  .
  • You should see a “New device” at the top of your list. Verify that it is the correct x500 by comparing the serial number with the one listed on the side of the router.
  • Click the “New device”, give it a name, and click [Activate].

View or change the x500s configuration

On the “Configuration” page you can change the x500’s WAN, LAN, and Firewall settings locally without needing to do this in X4 Remote or through a configuration file.

Open the local web interface

Follow the steps below to open the x500’s local web interface.

  • Connect your computer to one of the x500s LAN ports using an Ethernet cable.
  • Open a new tab in your browser.
  • Enter http://x500.lan and press [Enter]. Alternatively, you can enter the router’s LAN IP address instead (default 192.168.140.1).
  • Go to [Configuration] and enter the password listed on the side of the x500. If there is no password listed, you’re unable to use this method to register the router. Use a configuration file instead.

Change the configuration

Making changes locally in the x500 does not update the online configuration in X4 Remote. Import the latest local configuration into X4 Remote after making any changes, to make sure everything is in sync.

  • Make changes in the x500’s configuration (details below) and click [Apply].

Configuration details

Click on one of the options below for easy navigation or simply scroll through the table to view a description and relevant tips for every configuration option.

X4 Cloud
Company ID

The X4 Cloud company ID where this x500 is currently registered.

You can transfer your x500 to another company in X4 Remote, if needed.

Network – WAN
The x500’s current WAN configuration.
Ethernet

The x500’s current wired WAN configuration. Letting the x500 obtain an IP address automatically will be suitable for most situations (Connection type: DHCP). If you choose to enter a static IP address instead (Connection type: static), be sure to always consult the local IT administrator for the correct network settings (IP addressnetwork maskdefault gateway, and DNS server).

The x500’s WAN IP range (company network, e.g. 192.168.100) needs to be different from its LAN IP range (machine network). Background information can be found here.

WiFi

The x500’s current WiFi WAN configuration. Enter the name (SSID) of the wireless network with the correct capitalization (“guestwifi” is a different network than “GuestWiFi”). If it’s password protected you’ll also need enter the network’s password. If you are unsure about the details, or the requirements mentioned below, please consult the local IT administrator.

The x500 can’t connect to a Wi-Fi network if it requires you to log in to a webpage or accept their terms of use first.
The x500 can only connect to 2.4GHz networks and only if they are on channels 1 – 11.
The x500’s WAN IP range (company network, e.g. 192.168.100) needs to be different from its LAN IP range (machine network). Background information can be found here.

The wireless network password is not stored in the X4 Cloud. Therefore you have to send the changes directly to the router by pressing “confirm and push”.

Cellular

The x500’s current cellular WAN configuration. Enter the provider’s APN (Access Point Name) and the SIM card’s PIN code. Leave the PIN field empty only if there is no PIN set on the SIM card. If you are unsure about the details, or the requirements mentioned below, please consult the cellular provider.

Make sure the SIM card is activated and has data available.
Insert  the mini SIM card (2FF)  before you power on the x500.

The 4G models have 2 SMA connectors for your cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN. Connecting an antenna to the DIV is optional and never required. Background information can be found here.

Network – LAN
The x500’s current LAN configuration.
EthernetIP address: The x500’s LAN (machine network) IP address. Enter a unique IP address, different from the machine or other connected hardware to prevent an IP conflict. Note that this IP address does need to be in the same range as the machine.

Mask: The x500’s LAN subnet mask. Enter the same subnet mask as is configured on the machine.
WiFi hotspotEnter a network name (SSID), password, and a preferred channel for the Wi-Fi hotspot.
DHCPDynamic IP range: The x500’s own DHCP server that automatically assigns an IP address from the dynamic IP range (e.g. 192.168.140.200 – 192.168.140.250), and other necessary network parameters, to clients connected to the x500’s LAN ports if they do not have a static IP address configured.

It is advised to choose a range that doesn’t conflict with the static IP addresses of connected hardware, like PLCs and HMIs.

Static IP leases: Generally, you configure your machine with a static IP address to ensure that you can always access that machine at a specific IP address. Saving you time that you would otherwise have to spend searching for the IP address or trying out different addresses. Especially valuable in time-sensitive situations.

In situations where your machines are set to automatically request an IP address you are never sure about their IP address, as it can be different the next day. Whenever such a machine requests an IP address, it receives a lease for a random IP address. When you add an address reservation to the DHCP server, that machine will always receive a lease for the same IP address, ensuring that you can always access that machine at a specific IP address.
Internet failover
Settings relevant when multiple WAN connection types have been configured. Only available on x500 models supporting different connection types.
PriorityThe x500 constantly checks each configured connection to determine whether the connection is available or not. This is done by sending a keep alive message to a public IP address every couple of seconds. This keep alive message needs to fail several consecutive times for the connection to be considered unavailable. The same goes for it to be considered available again.

When the preferred connection is unavailable, the router will automatically switch to its 1st fallback connection. When the 1st fallback connection is unavailable as well, the 2nd fallback connection will be used. When a higher priority connection is back up, the x500 will automatically switch back to that connection.
TrackingThe tracking settings are used to check if the connection is available or not. We recommend leaving the default values untouched for the best results.
Firewall
The x500’s firewall separates its WAN (corporate network) from its LAN (machine network).
Source NATSource NAT is the translation of the source IP address of a packet leaving the router. When enabled, there’s no need to set up a default gateway in the machine.

Source NAT is enabled by default. If you turn it off, make sure you have configured the machine correctly to maintain remote accessibility. You’ll need to enter the x500’s LAN IP address as the machine’s default gateway.
LANWANYou can allow access to the internet, for example when you are on-site and need to look up manuals or a PLC needs to send e-mails. You can also allow access to the corporate network, for example when a PLC needs to store data on a local FTP server.

Allow access to corporate network: All incoming LAN traffic with the corporate network as destination (i.e. any private IP address other than the x500’s LAN) will be allowed through the firewall.

Allow access to internet: All incoming LAN traffic with the internet as destination (i.e. any public IP address) will be allowed through the firewall.

You do not need to turn on “access to corporate network” for internet access to work.
WANLANWith a port forwarding you can access the machine, from inside the local corporate network, without having to establish a VPN connection first.

How it works: when you are inside the local corporate network, you access the x500’s WAN IP address at a specific network port (e.g. 5900 for VNC traffic). The router’s port forwarding will then forward the network traffic to a target IP address and network port, resulting in a connection with the target (PLC, HMI, or other).

It is recommended to set a static WAN IP address for your x500 to maintain long-term accessibility. Consult the local IT administrator for the correct network settings.
Port forwarding has no effect on the VPN connection.

External port: All incoming network traffic at this port (at x500’s WAN) will be forwarded.

The port number is application dependent. For example, VNC applications use port 5900 by default. Search online or contact the manufacturer for the correct port number.

Target IP address: The IP address to which the traffic needs to be forwarded.

Target port: The port number to which the traffic needs to be forwarded. Often the same as the “External port”.
Internet proxy
Necessary only when the internet connection passes through a proxy server (uncommon).
If the internet connection passes through a proxy server, you’ll have to configure the x500 to connect via that proxy server as well, otherwise it won’t be able to connect to the X4 Cloud. The local IT department will know if this is the case and can provide you with the necessary information.

Import the latest changes into X4 Remote

After making the changes you wanted, import the latest local configuration into the X4 Remote to make sure everything is in sync.

  • Go to the Fleet Manager app, which is accessible from the Apps menu  in the top right corner if you are currently in a different X4 Remote app.
  • Open the main menu  , go to Devices  , and select the concerning device.
  • Expand More optionsin the top right corner and click [Import config from device].

View the x500's status overview

The “Overview” page gives information about the x500’s current status and it may help you to better understand the current situation or troubleshoot any problems.

Open the local webinterface

Status overview details

Click on one of the options below for easy navigation or simply scroll through the table to view a description and relevant information for every status detail.
System
DateThe current time on the x500 in UTC.
Agent – Status
Shows status information about the x500’s connection to the X4 Cloud.
X4 CloudWhether the x500 is registered in the X4 Cloud or not.
MQTT

MQTT connection status to the X4 Cloud.

For background information, look here.

VPN

VPN connection status to the X4 Cloud.

For background information, look here.

Agent – Information
Shows additional information.
Company IDThe X4 Remote company ID where this router is currently registered.
Company NameThe X4 Remote company name where this x500 is currently registered.
VPN server

The VPN server that the router is currently connected to. For example, am06.rsv.ayayot.com (phonetic IIoT) is one of our VPN servers in Amsterdam.

DHCP Leases
Shows all active LAN DHCP leases. Not all mentioned devices may still be connected.
IP AddressThe IP address of the connected device.
MAC AddressThe MAC address of the connected device.
HostnameThe hostname of the connected device.
ExpiresThe time, in seconds, when the DHCP lease expires. If the connected hardware is still connected, it will automatically ask for a renewal. If it is no longer connected, the IP address becomes available again.
Network – LAN – Ethernet
Shows information about the wired LAN.
MAC addressThe MAC Address of the x500.
ProtocolThis will always be “static”.
IP addressThe LAN IP address of the x500.
MaskThe LAN subnet mask of the x500.
Network – LAN – WiFi
Shows information about the LAN Wi-Fi hotspot. The password is not shown for security reasons.
SSIDThe network name of the LAN Wi-Fi hotspot.
EncryptionThe Wi-Fi encryption level. Cannot be changed.
ChannelThe selected Wi-Fi channel.
Network – WAN – Ethernet
Shows information about the wired WAN connection.
MAC addressThe MAC Address of the x500.
ProtocolWhether the IP address is manually configured (static) or obtained automatically (DHCP).
IP addressThe WAN IP address of the x500.
MaskThe WAN subnet mask of the x500.
DNS serverThe DNS server IP address used by the x500.
Network – WAN – WiFi
Shows information about the Wi-Fi WAN connection.
SSIDThe network name of the WAN Wi-Fi network that the x500 is connected to.
QualityThe signal quality of the WAN Wi-Fi connection.
ProtocolThis will always be “DHCP”.
IP addressThe WAN IP address of the x500.
MaskThe WAN subnet mask of the x500.
DNS serverThe DNS server IP address used by the x500.
DNS search domainThe DNS search domain.
Network – WAN – Cellular
Shows information about the cellular WAN connection.
APNThe currently configured APN (Access Point Name).
StatusThe cellular connection status.
Network – WAN – Cellular – SIM
StateWhether the x500 detects a SIM card or not and whether it’s unlocked with the configured PIN (SIM ready).
Network – WAN – Cellular – Network
RoamingWhether the SIM card supports roaming.
RegistrationWhether the x500 is able to register itself onto the cellular network. This is necessary for the router to get internet access.
Network – WAN – Cellular – Signal
TypeThe type of connection.

GSM = 2G (unsuitable for data transmission)
UMTS, (W)CDMA = 3G
LTE = 4G
QualityThe signal quality of the WAN cellular connection.
RSSIThe RSSI (Received Signal Strength Indicator) indicates how well the x500 receives signals from the cellular tower.

-30 dBm = Very good
-67 dBm = Good
-70 dBm = OK
-80 dBm = Not Good
-90 dBm = Unusable

Easy remote access

In addition to the steps mentioned earlier, you can also create an HTTP service, but leave the “IP address”-field empty, for an easy way to open and view the x500’s status overview remotely.