If you are connected to a proxy server for your internet connection, you’ll have to configure the x500 IoT gateway to connect via that proxy server as well. The local IT department will know if this is the case and can provide you with the necessary information.
You can specify that the x500 IoT gateway needs to connect via a proxy server when you are creating a WAN configuration file, accessible via the [Tools] page. If you haven’t created a WAN configuration file before, view our getting started guide and apply the intermediate steps explained below.
- Press [Show more] in the top right of the WAN page.
- There you can toggle “connect through a proxy server“. Enter the proxy server’s address and port number, and enter your credentials for the proxy server, if applicable.
- Press [Next], proceed through the steps, and download the configuration file at the final step. Place the file in the root directory of the USB flash drive, not in a folder, and insert the USB flash drive in the x500 IoT gateway.