Custom branding

Lenze understands how important branding and customer loyalty is. This is why you have the option to white label the X4 remote, applying your custom brand, and essentially making it your very own IoT platform.

We distinguish between two levels of custom branding: basic and premium branding. Basic branding enables you to apply your corporate identity (company logo, color scheme etc.) to the X4 remote. Additionally, premium branding enables you to set a custom URL and support/contact information, making it possible for you to market our service as your own.

Basic branding

Basic branding is by default included in your company account and enables you to set your own company namebranding namelogofavicontouch icon, and color scheme. These changes apply to every page of the X4 remote and to every e-mail that will be sent, like a company invite e-mail.

Set up your branding

The company name is first set when a company account is created. If necessary, it can be changed as follows:

  • Go to the account menu, press [My company], and press edit  in the “Info” section to edit the company name.

Setting up your own branding namelogofavicontouch icon, and colorscheme can be done as follows:

  • Go to the account menu, press [My company], and press edit in the “Branding” section.

Here you can edit the branding name, primary/accent color, and upload a logo, favicon, and touch icon.

Touch icon

The touch icon is the icon you see on your smartphone device when you bookmark a web page to your home screen.

Image requirements

Images up to 10MB can be uploaded. The following formats are supported: .jpg, .jpeg, .png, .bmp, .tiff, .ico.

  • Changes will be applied when you press [Confirm].

Premium branding

Premium branding enables additional branding options, essentially making it your very own IoT platform. You can set your own custom X4 remote URL, for which we’ll automatically generate the necessary SSL certificate. Additionally, you’ll also be able to set your own contact or support information, making it easier for your customers to contact you.

Activation

You’ll first have to purchase and activate the premium branding feature before you can use it.

  • Go to the account menu > [Licences]and press [Add License].
  • A popup appears where you can enter your premium branding activation key. Press [Activate] to activate premium branding for your company.

Custom domain name

After you’ve purchased and activated premium branding, a new section “Custom domain name” will appear. Here you can set your own custom X4 remote URL, or “domain”, for which we’ll automatically generate the necessary SSL certificate.

  • Go to the account menu > [My company] and press edit  in the “Custom domain name” section.
  • Enter your desired domain name. This needs to be a subdomain (i.e. insight.yourcompany.com, not just yourcompany.com).
  • You or your hosting provider will have to add a CNAME record to your DNS. Exact details about this record will be provided in the pop-up screen.
  • Press [Validate] to check if the CNAME record is added properly.

Domain has no CNAME specified

Validation response “Domain has no CNAME specified” means that the CNAME record has **not yet been created**. Check the CNAME record for typing errors or contact your hosting provider.

  • Press [Confirm] to finish the setup.

Custom contact details

The support page, accessible via [Support] from the main menu, displays Lenze‘s contact information by default. After you’ve purchased and activated premium branding, you can set your own contact or support information, making it easier for your customers to contact you.

  • Go to the account menu > [My company] and press edit  in the “Custom support” section.
  • You can add as many links as you prefer. You can edit the icon, link text, link subtext, and URL.

URL syntax

Telephone numbers should be prefaced with “tel:“, e-mails with “mailto:“, and webpages with “https://“, “https://“, or “//” to resolve http/https automatically

  • Press [Confirm] to save your changes.

You can view your custom contact information by pressing [Support] in the main menu.