Message Center

X4 Remote has it’s own message center for important company and device messages. Accessible via [Messages] in the main menu.

It works as follows. You will receive a message when a device from your company is transferred to another company or when any Cloud Notify alarm has been triggered.

Additionally, you will receive an e-mail as well as a push notification on your phone (requires the Lenze mobile app to be installed)

Add a filter for incoming messages

By default, all users with access to a certain access category will always be notified of all alarms within that access category. A user can choose to change which alarm trigger he likes to receive and how he likes to receive them. Please follow the steps described below to manage your alarm triggers:

  • Go to the Portal app if you are not already there.
  • Go to Messages  , press on the settings menu .
  • Select [Configure filters], then select [Add a new filter]
  •  Choose the way you like to filter your alarms, then press [Confirm]. The table below contains information about your options.
FieldDescription
Message body containsYou can filter on text that is in the message body. Enter text that is in the message body to filter these messages.
Message body does not containEnter text that is not in the message body to filter these messages.
EventsSelect the alarm type to filter a certain type of alarms.
CompaniesSelect a X4 Remote Company to filter all messages for a certain company.
mark as readSelect this to mark all notifications that meet the above criteria as read immediately.
DeleteSelect this to delete all notifications that meet the above criteria immediately.
Don’t send e-mailYou won’t receive e-mails for all notifications that meet the above criteria if you select this option
Don’t send push notificationYou won’t receive push notifications for all notifications that meet the above criteria if you select this option
Don’t send webhookYou won’t receive webhook notifications for all notifications that meet the above criteria if you select this option, and have set-up a webhook